ORDERS & SHIPPING – MATERIALS BOXES

THE BOXES

We offer two types of boxes filled with mood board materials (please get on the waiting list; we are about to release them).

• Touchable Tones: color samples on melamine support. 147€ complete box. 117€ lighter version. Both are regular prices (offers excluded).
• The Neutral Kit: fabrics samples. 97€ complete box. 77€ lighter version. Both are regular prices (offers excluded).
• The Nature-Inspired Box: fabric samples. 97€ complete box (regular price, offers excluded).

SHIPMENT DATES

All orders are processed within one business day and are shipped Monday to Friday.

The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

PURCHASE PROCESS

The purchase process consists of several steps:

FIRST: To purchase, the buyer must give an okay to the purchase and introduce the details of your preferred payment, such as your credit card details or PayPal account.

SECOND: Within twenty-four (24) hours, Eclectic Trends will send an email to the user confirming the purchase. This e-mail will assign a purchase reference code and will detail the characteristics of the product, its price, and shipping costs.

THIRD: The order confirmation sent by Eclectic Trends is not valid as an invoice but a proof of purchase.

• Prices – The prices indicated in the product lists include VAT unless otherwise indicated. The total price, including taxes and shipping costs, will appear in the final summary of the purchase.
• Payment System – You can pay by credit card or via a PayPal account.

CLAIMS and RETURNS 

Option 1

• We will cover the shipping and collection costs if you need to return a damaged, defective, or incorrect product.
• Eclectic Trends will check all returned damaged, incorrect, or defective products. If we do not consider the returned product to be defective, damaged, or incorrect, we reserve the right to re-invoice you for the product and any associated costs.
• The law recognizes the consumer customers the right to cancel their purchase during a period of fourteen working days from the day following receipt of the product.
• The boxes and their content must be in perfect condition, with all corresponding labels on the samples, and fourteen days to return the product.
• Items must be returned in their original packaging to ensure that they are properly protected in transit.
• Therefore, when you wish to return your order during this period, without Eclectic Trends having made any error on its part but not the associated order costs, such as shipping, collection, or packaging.
• We will refund the amount of the product upon return of the product and within seven business days.

Option 2  

• You have the right to withdraw from this contract within fourteen calendar days without giving any reason.
• To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by sending an unequivocal statement by e-mail to info@eclectictrends.com.
• We will provide you with an acknowledgment of receipt. You must return or hand over the goods directly to us without undue delay and, in any event, not later than 14 calendar days.
• The deadline shall be deemed to have been met if you return the goods before this period has expired.
• In the event of withdrawal by you, we will reimburse you all payments received, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any event, no later than fourteen calendar days from the date on which we are informed of your decision to withdraw from this contract.
• We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement. We will withhold the refund until we have received the goods. 

RECEIVING YOUR ORDER

• Once your order has been shipped, DHL will send a unique tracking number to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
• All deliveries must be signed for. Ensure someone can sign for the delivery.
• We cannot deliver to PO Box, Parcel Locker, or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
• Orders of multiple items are shipped in one delivery up to 30kg.

CURRENCY

• All product prices indicated and payments made on the European Online Store are in EUR currency. Local sales tax is added to the order total for all shipments within the European Economic Area (EEA).
• Deliveries to most European countries are shipped on a Delivery Duty Paid (DDP) basis, so you will not have to pay additional fees when your order arrives.

COUNTRIES

• We ship to European Countries.
• The territorial scope of sales through the Store is exclusively for the European territory; the delivery service will only be for this territory. Products purchased through the Store will be sent to the delivery address indicated by the user once payment has been confirmed.
• Eclectic Trends delivery service is carried out in collaboration with DHL. Orders will not be delivered to post office boxes, hotels, or other non-permanent addresses.

ITEM AVAILABILITY

• Occasionally, stock levels are not up-to-date on the Online Store, meaning items may not be available at purchase. The likelihood of this occurring is extremely rare, but may occur.
• If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement, a full refund, or a hold on our waiting list until the product is back in stock. We will find a solution that suits you best.

CHANGE OF ORDER

• If you require any changes to your order, including incorrect address details and/or item sizing, contact Client Services immediately.
• If your order has already been processed, Eclectic Trends accepts no responsibility for incorrect details entered. However, our returns process is available for changing incorrect items.
• Shipments that the receiver rejects will result in the client incurring redirection fees. Eclectic Trends reserves the right to cancel any order after purchase.

PAYMENTS

• The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express, Maestro) and PayPal.
• Transaction processing is based in Spain; your bank may apply international transaction fees.

CLIENT SERVICE

• We look forward to assisting you at info@eclectictrends.com
• Monday – Friday: 9.00 am – 17.00 am, CET.

APPLICABLE  LAW AND JURISDICTION

• These general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution that may arise in relation to the validity, interpretation, performance, or termination of this contract shall be subject to the Jurisdiction and Jurisdiction of the Courts and Tribunals of the City of Barcelona in case of being a COMPANY buyer. In the case of CONSUMER, we submit to the jurisdiction of the domicile of the same. Eclectic Trends shall file the electronic documents formalizing the contract.

ALTERNATIVE DISPUTE RESOLUTION

• Eclectic Trends has an active policy of conflict resolution, which is why it offers customer service.
• We inform you that according to Art. 40 of Regulation (EU) 7/2017, an online dispute resolution platform has been provided by the European Commission, which is available at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. Eclectic Trends will decide, however, in each case, whether or not to adhere to this system, as we consider that disputes can and should be resolved outside these areas, so we advise that prior to any claim, you use our customer service system at info@eclectictrends.com